Hy-Vee

Reviews about Hy-Vee

• 5 / 5

  By DJ Aeschlimann
  Love Hy-vee. Lots of great things here that you can't get at other places like Woodman's. The prices though are not as comparable as Woodman's. I will do my regular shopping there, but if i need something specific or need a small run I usually prefer Hy-vee. Plus the Panda Express-like Chinese bar is excellent.
  February 27, 2017
• 5 / 5

  By Amy 0040
  Great selection of groceries and usually not much of a wait at the registers. The weekly sales are good as well and I'm interested to try out their new delivery service.
  February 21, 2017
• 5 / 5

  By Lori N
  Highly impressed with this grocery store. I do not live in the area, but am there frequently because of sports. I look forward to shopping here because of the deli, produce, and bakery section too. Wonderful selection!
  November 27, 2016
• 1 / 5

  By Tara Gessler
  A week and a half before my wedding I ordered 9 1/2 dozen cupcakes. I was worried about making sure the order was correct so I called back the day before and confirmed the entire order.
  
  The morning of my wedding I went to the bakery to pick up the cupcakes. I was told that they didn't understand my order and just decided not to make my cupcakes. The only thing they didn't understand was the spray color I wanted on the frosting. So instead of making the cupcakes and just asking me when I came to pick them up, they just chose not to make anything at all.
  
  When I told her that I had called the day before to confirm my order, she had me pull out my phone and show her proof that I had in fact called the day before.
  
  After about 10 minutes, she finally offered to let me talk to a manager. The manager didn't come out, but the baker did and said they could make the cupcakes and if I came back to pick them up they would be free, but if I wanted them delivered to my venue they'd have to charge me.
  
  I agreed to come back and pick them up. Here is what upsets me: a) why wasn't the offer to make the cupcakes right away the first thing that came out of her mouth? Why did I have to prove to her that I called the day before? Why did she have to go ask her manager before offering to make the cupcakes?; b) they screwed up and should not have wanted to inconvenience me. They should have offered to deliver the cupcakes to my venue, free of charge with a huge apology.; and c) at no point did they apologize.
  
  Luckily we were able to fit it in to our schedule, which was extremely busy. At the very least, an apology was necessary. To provide good customer service, they should have made sure I wasn't inconvenienced any more.
  October 31, 2016