Ancora Coffee Roasters

Reviews about Ancora Coffee Roasters

• 2 / 5

  By john newton
  The customer service is horrendous. I went in for the very first time. I was the only customer standing at the counter, and the sole barista there did not say "I'll be right with you," or anything to acknowledge that she saw me standing there. When she did finally take my order (after about 5 minutes), another customer walked in behind me and instead of starting on my drink, she asked the other customer what she could get for him. She then spent several minutes taking his order and his payment before starting my drink.
  
  Judging by other negative reviews, I am not the only one who experienced poor service. In the land of 1,000 coffee shops, people can easily go elsewhere. Improve your customer service or you will not succeed.
  April 28, 2017
• 4 / 5

  By Clint Ebert
  Great coffee and friendly staff, I just wish they were open more often!
  They also serve white (unroasted) coffee, which I've had a hard time finding anywhere else.
  January 21, 2017
• 5 / 5

  By Mike W
  This place is to die for.....if for some reason there ever is a zombie apocalypse I would find this place as my safe heaven.....even though they serve the best drink on earth...THE COCONUT CARMEL WHITE ZOMBIE....
  November 15, 2016
• 2 / 5

  By Jonathon Smith
  Quit serving me the bottom of the barrel! Throw away the last cup and a half of bad coffee in the carafe instead of serving it to your customers.
  
  The staff here needs to be retrained. I live near Ancora, and the coffee has the potential to be great, and when you actually manage to get a fresh cup, it's the best in town hands down. I quit going here after about the 10th time that I went in--hopeful to get a (very expensive) cup of great coffee--but instead was given the bottom of a carafe. The bottom of a carafe of coffee tastes terrible, is muddy, oxidized, and is not very hot. Mocha Java is a beautiful coffee, but not after several hours sitting on the counter.
  
  Strangely, the staff keep two carafes of each coffee sitting on the counter, but only one is actually kept full. Instead of offering to brew a fresh cup when one runs out, they offer to mix in another type of coffee that, they assure, is "basically the same". Take a note from Starbucks and either offer to brew the coffee fresh or as a french press. Also, keep a closer eye on your carafe levels, so that when they're starting to get low, you brew more. It's not rocket science!
  
  One star for ruining your coffee by not keeping it brewed fresh.
  August 06, 2016